Frequently Asked Questions

Changi Pay is available as a feature in the Changi App. You are not required to download another app for Changi Pay. 

Kindly note that currently Changi Pay is only open to users with Singapore and Malaysian mobile phone numbers.

Regarding signing up for Changi Pay and using it in Singapore, kindly refer to this link:

https://www.changiairport.com/en/shop/changipay/changi-pay-guide.html

Regarding signing up for Liquid Account for use of Changi Pay overseas via Alipay+, kindly refer to this link:

https://www.changiairport.com/en/shop/changipay/overseas-payment.html

Changi App is available for download on the Apple App Store and Google Play Store.

• Apple App Store: 
  https://apps.apple.com/sg/app/ichangi/id391730848

• Google Play: 
  https://play.google.com/store/apps/details?id=com.changiairport.cagapp&hl=en_SG

Singapore

Changi Pay is accepted at selected merchants at Changi Airport, Jewel Changi Airport (“Jewel”) and iShopChangi via the Changi Pay QR, with more merchants accepting Changi Pay progressively. 

o       In Singapore, Changi Pay allows you to seamlessly make payment for your purchases at Changi Airport and Jewel, with the following payment methods:

    ·       Liquid Account

    ·       Linked credit/debit card

    ·       E-vouchers (where applicable)

    ·       *Refer to https://www.changiairport.com/content/cag/en/shop/changipay/outlets.html for list of outlets accepting Changi Pay via Changi Pay QR

o       Changi Rewards points will be awarded to you automatically if you make eligible payments using Changi Pay at participating outlets in Changi Airport and Jewel via Changi Pay QR codes. You do not need to go through the hassle of scanning your Changi Rewards e-card or presenting your physical Changi Rewards card at the cashiers to earn Changi Rewards points.

o       E-vouchers can be found on Changi Pay. Stored in a single wallet (Changi Pay), you will not lose any vouchers or miss out on special deals ever again!

Outside of Singapore

For overseas payment, Changi Pay allows you to make payment for your purchases using your Liquid account balance at all merchants that accepts Alipay+ as a mode of payment in the following countries:

- Australia

- China (Mainland China only)*

- European Economic Area (EEA)**

- Japan

- Malaysia

- Macau

- Qatar

- San Marino

- South Korea

- Switzerland

- United Kingdom

- United States

*Only for Mainland China, users may use Changi Pay to pay any Alipay acceptance points

** EEA countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain; Sweden; Iceland, Liechtenstein and Norway)

If you face any issues while paying overseas, kindly write in to us at  enquiry@changiairport.com,  we understand that merchants overseas might not be familar / be configured  with Alipay+ and it's network of wallets currently and are working with our partners to improve on this experience.

The exchange rate is referenced from Alipay+ network rate and users will be able to view the exchange rate live upon scanning the QR code of the Alipay+ merchant at the point of making payment for your purchases.

Additionally, there is no transaction fee imposed for payment made via Changi Pay.

If you have any issues setting up your Liquid Account, please contact support@liquidgroup.sg for assistance and include the following as per your Changi Account:

1. Name

2. Mobile number

3. Email address

If you have a general query on Changi Pay that is not related to payment transactions carried out with Changi Pay, please send your queries to enquiry@changiairport.com, and we will get back to you as soon as possible.

Alternatively, you can contact us via our customer service hotline at +65 6595 6868.

For all other queries and issues relating to payment transactions carried out with Changi Pay, including voiding of payment transactions, disputing payment transactions, carrying out of refunds, use of vouchers that are not issued by CAG, please contact Liquid Group directly via support@liquidgroup.sg . If CAG receives any query of such nature, we will direct such query to Liquid Group and Liquid Group will respond to you accordingly.

Changi Pay is a digital e-wallet to improve your payment and shopping experience at Changi Airport and Jewel Changi Airport (“Jewel”), and for payments outside of Singapore through Alipay+ QR network. Changi Pay is free to sign up and is available within the Changi App

The payment services relating to the use of Changi Pay are provided by Liquid Group (except in respect of CAG-issued e-voucher(s), where relevant). Please refer to the Changi Pay terms and conditions for full details.

Singapore

Changi Pay is accepted at selected merchants at Changi Airport, Jewel Changi Airport (“Jewel”) and iShopChangi via the Changi Pay QR, with more merchants accepting Changi Pay progressively. 

o       In Singapore, Changi Pay allows you to seamlessly make payment for your purchases at Changi Airport and Jewel, with the following payment methods:

    ·       Liquid Account

    ·       Linked credit/debit card

    ·       E-vouchers (where applicable)

    ·       *Refer to https://www.changiairport.com/content/cag/en/shop/changipay/outlets.html for list of outlets accepting Changi Pay via Changi Pay QR

o       Changi Rewards points will be awarded to you automatically if you make eligible payments using Changi Pay at participating outlets in Changi Airport and Jewel via Changi Pay QR codes. You do not need to go through the hassle of scanning your Changi Rewards e-card or presenting your physical Changi Rewards card at the cashiers to earn Changi Rewards points.

o       E-vouchers can be found on Changi Pay. Stored in a single wallet (Changi Pay), you will not lose any vouchers or miss out on special deals ever again!

Outside of Singapore

For overseas payment, Changi Pay allows you to make payment for your purchases using your Liquid account balance at all merchants that accepts Alipay+ as a mode of payment in the following countries:

- Australia

- China (Mainland China only)*

- European Economic Area (EEA)**

- Japan

- Malaysia

- Macau

- Qatar

- San Marino

- South Korea

- Switzerland

- United Kingdom

- United States

*Only for Mainland China, users may use Changi Pay to pay any Alipay acceptance points

** EEA countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain; Sweden; Iceland, Liechtenstein and Norway)

If you face any issues while paying overseas, kindly write in to us at  enquiry@changiairport.com,  we understand that merchants overseas might not be familar / be configured  with Alipay+ and it's network of wallets currently and are working with our partners to improve on this experience.

Changi Pay is available as a feature in the Changi App. You are not required to download another app for Changi Pay. 

Regarding signing up for Changi Pay and using it in Singapore, kindly refer to this link:

https://www.changiairport.com/en/shop/changipay/changi-pay-guide.html

Regarding signing up for Liquid Account for the use of Changi Pay overseas via Alipay+, kindly refer to this link:

https://www.changiairport.com/en/shop/changipay/overseas-payment.html

Changi App is available for download on the Apple App Store and Google Play Store.

• Apple App Store: 
  https://apps.apple.com/sg/app/ichangi/id391730848

• Google Play: 
  https://play.google.com/store/apps/details?id=com.changiairport.cagapp&hl=en_SG

You would need to

1. Log in to your Changi Pay account within the Changi App

2. Activate/Log in to your Liquid Account in Changi Pay

3. Top up your Liquid Account via Paynow

4. When overseas, let the merchant know you would like to pay via Alipay (支付宝/Zhi Fu Bao in China)

    4a. If the merchant requests for your QR code, select "Show my QR code" in the "Pay" page and present it to the merchant

    4b. If the merchant presents you with a QR code, scan their QR code using the camera in"Pay"                  

If you face any issues while paying overseas, kindly write in to us at  enquiry@changiairport.com,  we understand that merchants overseas might not be familar / be configured  with Alipay+ and it's network of wallets currently and are working with our partners to improve on this experience.

If you have any issues setting up your Liquid Account, please contact support@liquidgroup.sg for assistance and include the following as per your Changi Account:

1. Name

2. Mobile number

3. Email address

Changi Pay is a feature made available to Changi Account members, thus it is a requirement for you to have a Changi Account. To sign up for a Changi Account, please proceed to: https://login.changiairport.com/en/account/register/

Changi Account is a digital account service that enables you to connect and transact on Changi Airport’s digital portals with just one username and password. For more information about the Changi Account, please refer to: https://login.changiairport.com/static/login/files/faqs_en.html

This is an additional security measure to protect your payment information in Changi Pay. 

This is an additional security measure to protect your payment information in Changi Pay. 

If you have already registered your fingerprint or face to log in to Changi Pay, the 6-digit PIN acts as a backup option in the unlikely event that fingerprint or face ID log in does not work.

Changi Pay or CAG do not store, nor do we have access to your fingerprint or face information. This is stored within your device, as per industry practice. 

Go to Changi Pay and select the “More” tab from the bottom navigation bar. Select “Change PIN” and follow the steps. 

On the log in page, please select “Forgot your PIN?”, an instruction on how to reset your PIN will be sent to your registered email address.

Launch Changi App & select “Account” at the bottom. Select the pencil logo next to your name, and update your details accordingly. 

As your Changi Pay profile is tagged to your Changi Account profile, you are allowed to have only one account.

Your Changi Pay account is strictly non-transferable. 

Liquid Account is the e-money account to be linked to your Changi Pay account for purposes of overseas payment. Liquid Account is issued and operated by Liquid Group. Liquid Account allows users to store e-money (top-up via PayNow) and use Changi Pay to make overseas payment at participating merchants via the Alipay+ network.

Kinly see the guide at the link below to set up your Liquid Account.

https://www.changiairport.com/en/shop/changipay/overseas-payment.html

The top up limit for Liquid Account are as follows:

• a top-up limit of $999 SGD each time, and
• each Liquid Account can hold up to S$5,000 at any given time and a maximum spending limit of S$30,000 on a rolling 12 months basis.

On top of the above, for payments in China via Alipay+ network, please note that the Chinese regulatory limits are as follows: 

• RMB35,000 per transaction, and
• RMB350,000 in a year.

If you have a general query on Changi Pay that is not related to payment transactions carried out with Changi Pay, please send your queries to enquiry@changiairport.com, and we will get back to you as soon as possible. Alternatively, you can contact us via out general customer service hotline at +65 6595 6868. For all other queries and issues relating to payment transactions carried out with Changi Pay, including voiding of payment transactions, disputing payment transactions, carrying out of refunds, use of vouchers that are not issued by CAG, please contact Liquid Group directly via support@liquidgroup.sg . If CAG receives any query of such nature, we will direct such query to Liquid Group and Liquid Group will respond to you accordingly.

Yes. Please download the Liquid Pay App from the Apple App Store or Google Play Store to transfer your money out. 

1. Log in to your Liquid Account

2. Tap on "Transfer"

3. Under Transfer via PayNow, select Mobile Number

4. Enter the mobile number tied to your bank account

5. Enter amount you would like to transfer 

6. Tap on "Transfer Now"

7. Tap on "Confirm Transfer"

1. Go to your Changi Pay and select the “Wallet” tab from the bottom navigation bar.

2. Select the “+” icon on the top right of the page to add your preferred card.

3. Key in your card details and submit when done.

* To ensure you are adding a valid credit card that belongs to you, there will be a one-time authorization charge of SGD1. This charge will be automatically refunded to you after the authorization. You may be redirected to your bank’s individual OTP page for authorization.

The SGD1 charge allows us to verify that you have added a valid credit card that belongs to you. The SGD1 will be automatically refunded to you once the verification is completed.

Yes. Your credit card details are stored in a dedicated, separate and secured vault managed by Liquid. Liquid complies to the Payment Card Industry Data Security Standard (PCI DSS) the industry standard for handling of credit card details.  CAG does not store your credit card details separately.

You can add up to a maximum of 20 credit/debit cards.

Only MasterCard or Visa cards issued in Singapore can be added to Changi Pay.

If you still encounter any problems, please check with your card issuing bank.

Currently we only accept MasterCard or Visa cards issued in Singapore. Other cards issued from other countries will be progressively rolled out. 

We are reviewing the addition of American Express cards. In the meantime, you can add a MasterCard or Visa cards to Changi Pay.

Yes, you can still earn your credit/debit card cashback and/or points, subject to terms and conditions of your credit/debit card issuing bank.  

1. Go to Changi Pay and select the “Wallet” tab from the bottom navigation bar.

2. Select the “Cards” tab, followed by the credit card you want to delete.

3. The option to delete the card will appear at the bottom of the selected card. Select “Delete”.

4. Select “Yes” to confirm that you want to delete the selected card.

1. Go to Changi Pay and select the “More” tab from the bottom navigation bar.

2. Select the “Transaction History” from the list.

3. A list of your transaction history will be shown. Select a transaction to view more details.

The transaction will be shown as "CHANGIPAY/LIQUID PAY@MERCHANTS-EC" or similar under your card statement description.

1. Go to your Changi Pay and select the “Deals” tab from the bottom navigation bar.

2. View available vouchers and select the voucher you are interested in.

3. View the voucher you are interested in

4. Select “Save Voucher” to save a voucher to your wallet.

5. Once the voucher is saved successfully, this page will appear.

*Kindly note that vouchers have limited quantity, and once it has run out, you will not be able to see it under "Deals".

1. Go to Changi Pay and select the “Pay” tab from the bottom navigation bar.

2. Scan the QR code provided by the cashier for payment for the whole transaction.

3. Verify your total payable amount and select “Continue”.

4. Select the applicable voucher(s) to be used and credit card for payment, followed by “Pay”.

5. Once payment has been approved, you will be redirected to a payment success page.

Subject to the relevant voucher(s)’ terms and conditions, you may use multiple vouchers to make payment.

Some vouchers come with terms and conditions which does not allow it to be used with other vouchers. If you would like to use the other voucher, you may need to unselect other active vouchers. There are also vouchers which are only applicable at selected merchants or outlets, the voucher may not be valid for use at the outlet you are currently paying at.

To view Vouchers Terms & Conditions:

1. Go to your Changi Pay and select the “Deals” tab from the bottom navigation bar.

2. View available vouchers and select the voucher you are interested in.

3. Select “View Terms & Conditions”

An expired voucher cannot be used, and its expiry date will not be extended.

Yes, you can. Any available Changi Rewards e-Voucher(s) will be available for selection as you make payment with Changi Pay, subject to merchants acceptance of Changi Rewards e-Vouchers. Changi Rewards terms and conditions apply.

You cannot use your Changi Rewards points to directly offset your purchase. You would have to first redeem your Changi Rewards points for Changi Rewards e-Vouchers. To redeem your Changi Rewards e-Voucher, please follow the steps below.

1. Launch the Changi App & select “Rewards Card” 

2. Select “Rewards Catalogue”

3. Select “Changi Rewards e-Voucher" forusage in Changi Airport Terminals ONLY or "Changi Rewards e-Voucher Flexi" for useage in Jewel & Changi Airport Terminals

4. Select the quantity of vouchers you would like to redeem and slide to redeem

QR code presented by Merchant:

1. Go to Changi Pay and select the “Pay” tab from the bottom navigation bar.

2. Scan the QR code provided by the cashier on the Point of Sales screen or Handheld Device.

3. If required, key in the amount to be paid and verify your total payable amount and select “Continue”.

4. Select the applicable voucher(s) to be used and credit card/Liquid Account (if applicable) for payment, followed by “Pay”.

5. Once payment has been approved, you will be redirected to a payment success page.

QR code presented by Customer:

1. Go to Changi Pay and select the “Pay” tab from the bottom navigation bar.

2. Select "Show my QR code" at the bottom of the screen.

3. Present your QR code to the merchant for them to scan. 

4. Once successful, you will see the transaction details on your mobile device.

Yes, during payment your mobile device must have a stable internet connection to pay using Changi Pay. 

Kindly refer to the voucher section in the FAQ.

For Changi Pay QR Transactions: 

You do not need to top up money to pay for your purchases. You would just need to add a credit/debit card into your Changi Pay account to pay for purchases. Alternatively, you may activate and top-up your liquid account to may payment.

For Alipay+ Transactions overseas:

You would need to setup your liquid account and activate PayNow via the setup process. Afterwhich top-up your liquid account via PayNow to make transactions via Alipay+.

For Changi Pay QR Transactions:

No, you may use your Liquid Account to make payment, however you may also pay via a credit / debit card within Changi Pay.

For Alipay+ Transactions overseas:

No, you do not need a credit/debit card. You would need to set up your Liquid Account and top-up money into that account to make payments.  

Immediately inform the outlet staff where you made your purchase and request for a refund. If that is not possible, you may send your refund request to enquiry@changiairport.com and CAG will direct your query to Liquid and Liquid will assist you accordingly. Kindly keep your receipt for ease of tracking.

No, you can only use one credit card per transaction. 

For Changi Pay QR transactions:

There is no transaction limit implemented by Changi Pay. However, your banks may apply a limit on your credit card spend.

For Alipay+ transactions overseas:

The Payment Service Act 2019 (“PS Act”) currently imposes the following limits on e-wallets with the maximum amount of funds that can be held set at S$5,000; and the maximum total outflow over a rolling 12-month period is capped at S$30,000.

For payments in China via Alipay+ network, please note that the Chinese regulatory limits are as follows: 

• RMB35,000 per transaction, and
• RMB350,000 in a year.

The Liquid Wallet also has a top-up limit of $999 SGD each time.

Yes, you may use Changi Pay on iShopChangi

You may check your points balance and transactions by logging in to the Changi App or Changi Rewards website.

Please check that your mobile phone's internet connection is stable.

For Changi Pay QR transactions:

If your payment is rejected, please check with your issuing bank for linked credit card transactions. 

For Alipay+ transactions overseas: 

If your payment is rejected, ensure that you have enough money in your Liquid Account for the transaction and/or have not hit the e-wallet cap of S$5,000 and/or 12 month rolling period cap of S$30,000. For payments in China via Alipay+ network, please note that the Chinese regulatory limits are as follows: 

• RMB35,000 per transaction, and
• RMB350,000 in a year.

If you face any issues while paying overseas, kindly write in to us at  enquiry@changiairport.com,  we understand that merchants overseas might not be familar / be configured  with Alipay+ and it's network of wallets currently and are working with our partners to improve on this experience.

Changi Pay cannot be used as a payment method within Alipay Mini Programs. Currently, the usage of Changi Pay is only allowed for payment overseas via Alipay+ acceptance points (and all Alipay acceptance points in China). 

For such situations, you can try to request the restaurant staff to take your order separately and to pay with Changi Pay.

There are no fees/commission imposed on Changi Pay users regardless of amount transacted locally or overseas.

The exchange rate is referenced from Alipay+ network rate and users will be able to view the exchange rate live upon scanning the QR code of the Alipay+ merchant at the point of making payment for your purchases.

Additionally, there is no transaction fee imposed for payment made via Changi Pay.

Please proceed to https://rewards.changiairport.com/en.html to find out more about Changi Rewards. 

Do not reveal your personal information to anyone (e.g Login Details, SMS OTPs, Credit Card details, Email details etc.). CAG will never ask you to share sensitive information (e.g password, credit card details etc.) via email or any other method. We also encourage you to keep your mobile phone safe by locking your mobile phone when not in use. 

If you have a general query on Changi Pay that is not related to payment transactions carried out with Changi Pay, please send your queries to enquiry@changiairport.com, and we will get back to you as soon as possible.

Alternatively, you can contact us via our customer service hotline at +65 6595 6868.

For all other queries and issues relating to payment transactions carried out with Changi Pay, including voiding of payment transactions, disputing payment transactions, carrying out of refunds, use of vouchers that are not issued by CAG, please contact Liquid Group directly via support@liquidgroup.sg . If CAG receives any query of such nature, we will direct such query to Liquid Group and Liquid Group will respond to you accordingly.