Only passengers with valid boarding passes or travel documents are allowed to access the Departure, Transit area. Please write in to enquiry@changiairport.com should you require further clarifications.
 

You may send an email to enquiry@changiairport.com, and include details such as your Notice of Offence number, name and contact details. We will assist to channel this to the relevant department, who will assist you further on this matter.
 

You may settle the payment for the Notice of Offence at Changi Airport Group (CAG), Finance Department located at Terminal 2, Level 4 via cash or cheque. The operating hours are from 9.30am to 12.00pm & 2.00pm to 4.00pm.
 

In accordance to the Guidelines on Liquids, Aerosols & Gels, confiscated items not according to the guidelines will be disposed off immediately by the Pre-board Screening Officer or Airline representative. Hence, the confiscated items will not be claimable anymore.
 

Reviewing of CCTV footage is under the police purview, please click here to file a police report. The police will follow up and take over the case.
 

For restrictions and important things to know about fly drones, or unmanned aircrafts, near Changi Airport, please click here. 

Upon arrival, please clear through the immigration and customs checkpoints. 

In light of the COVID-19 outbreak, all passengers (Singapore Citizens, Permanent Residents, Long-term Pass Holders and Foreign Visitors) who will like to enter Singapore are required to submit the electronic Health Declaration Card (eHDC) via the SG Arrival Card (SGAC) e-Service before clearing immigration. 

Please note that the paper-based disembarkation and embarkation card for arriving foreign visitors has been discontinued with effect from 27 March 2020. Foreign visitors will instead provide their arrival information via the SGAC e-Service instead. 

In addition to the submission of the eHDC, Long-term Pass Holders and Foreign Visitors are also required to have their passports and Permits / Entry Visas (if applicable) ready as well. If you are arriving within six days of passing through areas endemic for Yellow Fever, you may need to present a Fever Vaccination Certificate. 

Please refer to the Covid-19 Information Hub for the latest information on travelling to Changi Airport.

If you do not have any controlled goods with you, you can proceed to the Green channel. If you are in doubt or you have goods to declare, please proceed to the Red Channel. Please take note that the officers might inspect your baggage regardless of whether you take the Green or Red Channel.

If you are also carrying an amount of money equivalent to S$20,000 (or its equivalent in foreign currency), you have to report it. The report will be handed over to the immigration officer at the Red Channel on arrival in Singapore and at the immigration counter when departing Singapore. For more information, please click here
 

Availability of information can be found via:

1. Check for flight arrivals and departures online.
2. If you are using a smartphone, you can download the free iChangi app to check the latest updates on your flight. 
3. Flight Information TVs, where you can check the status of your flight are also located at all terminals. Alternatively, please approach any of our Information Counters at the airport.
    

If you are a traveller above 18 years of age, have arrived from countries other than Malaysia and have spent 48 hours or more outside Singapore immediately before your arrival, you are granted the duty-free concessions for liquors.  

Travellers will be given duty-free concession for liquors on one of the following options:

• 1 litre Spirits and 1 litre Wine
• 1 litre Spirits and 1 litre Beer
• 1 litre Wine and 1 litre Beer
• 2 litres Wine
• 2 litres Beer

Please click here for more information on the Immigration and Checkpoints Authority's entry requirements for Singapore.
 

If you are arriving within six days of passing through areas endemic for Yellow Fever (e.g. Africa & South America), you will need to produce a Fever Vaccination Certificate. If you are unable to produce the document, you will be required to go for necessary vaccination, which is chargeable.

For more information on entry and visa requirements and a list of countries endemic for Yellow Fever, please contact the Immigration and Checkpoints Authority or visit their website.

This request is subject to approval from Changi Airport Group. Please furnish us with the following details and send it to enquiry@changiairport.com.

• Purpose of mascot (is it a company branding)
• Size and dimension of the mascot
• Date & time of arrival
• Any background music
• Will there be any filming /photography involved
• Number of arriving paxs
• Number of staff who will be escorting the mascot
• Any banners
• Route of mascot
   

If you carry more than S$20,000 or its equivalent in foreign currency in or out of Singapore, you are required to give a report  to the immigration officer at the Customs Red Channel on arrival and at the immigration counter on departure from Singapore.

For more information on reporting cash, you may click here. 

 

Please use the Green Channel for your baggage clearance if you do not have controlled or prohibited goods to declare and have not exceeded your Duty-Free Concession or Goods and Services Tax relief.

Please use the Red Channel if you have goods to declare or if in doubt. Please note your baggage may be examined by the officers whether you take the Green or Red Channel.

For more information on Duty-Free allowance, Goods and Services Tax relief, controlled goods and prohibited goods, please contact Singapore Customs here.

Please refer to this link for the list of controlled and prohibited goods for Singapore.

You may wait for your relatives, friends or family members at any public areas within Changi Airport, at your convenience.

This fee is already included in your airfare and there is no need to pay at the airport.

No. For security reasons, all passengers must check themselves in.

You may also be able to check in online, in which case you can confirm your flight and choose your seat before you arrive at the airport, so you only need to collect your boarding pass and deposit your hold baggage when you arrive. If you check in online, you may choose to arrive at the Departure Transit Hall one hour before flight departure (or 45 minutes before departure, if you have no hold baggage).

As check-in operations and requirements vary by airline, do check with your airline representative or ground handling agent for more information.

Having said that, we do encourage you to check in early to enjoy all the shopping, dining, services and attractions available at the airport.

Most economy class passengers are allowed one piece of hand-carried luggage weighing up to 7kg (16lbs) and measure no more than 115cm (46”). Do check with your airline as the actual hand-carry luggage allowance vary by airline, destination and type of ticket held.

Please note that you should keep your portable chargers in your hand-carried luggage instead of checking them in. For more information, do check the general Baggage Restrictions here or with your airlines.

For more information on baggage allowance, please check with your airlines. You may click here for a list of airline contacts.

Most economy class passengers are permitted to check in up to 20kg of luggage. Do check with your airline as the actual luggage allowance vary by airline, destination and type of ticket held. For luggage in excess of the allowed weight, you may choose to either pay an excess baggage fee or airfreight it to your destination as unaccompanied luggage.

Do remember to check in any liquids, aerosols or gels which are in containers larger than 100ml. For more information, check general Baggage Restrictions here or with your airlines.

You can collect your boarding pass at the designated airline counters not less than 1 hour before the flight (or as instructed by the airline).
 

Yes, our x-ray machines are all film safe. They will not cause any damage to your films or diskettes.
 

Generally, you must not bring these items on board: 

1. Firearms (including replicas or toys)
2. Explosives (e.g., fireworks, flares or toy gun caps)
3. Gases (e.g., compressed gas cylinders, tear gas, mace, pepper sprays or household aerosols)
4. Flammable materials (e.g., petrol, lighter fuel, paint, thinners, non-safety matches, fire lighters or flammable glue)
5. Poisons (e.g., weed killers, pesticides or insecticides)
6. Corrosive substances (e.g., batteries, mercury or drain cleaners)
7. Other dangerous goods (e.g., magnetised or radioactive material, or toxic or infectious substances like laboratory diagnostic samples)

Find out more about Baggage Restrictions here.

If you have further enquiries on restricted hand-carry items, you may contact the airlines you are travelling with for further clarification here.

You can check-in via phone, fax, SMS, email, WAP (Wireless Access Protocol) or online before you arrive at Changi Airport.

Please contact your airline for information on extra baggage allowance and charges.

Please check with the respective airlines whether they allow pets or animals in the aircraft. You also have to apply for Transhipment of Animals & Birds permit with Agri Food & Veterinary Authority of Singapore (AVA) at +65 6227 0670 or click here to visit their website
 

A codeshare agreement, sometimes simply referred to as codeshare, is an aviation business arrangement where two or more airlines share the same flight. A seat can be purchased on one airline but is actually operated by a cooperating airline under a different flight number or code.

Baggage weighing scales are found in our Departure Halls in all the terminals.

Terminal 1: near check-in row 4 and 9

Terminal 3: near check-in row 3, 6, 8 and 9

Luggage wrapping facilities are available in Terminals 1 & 3 at the Changi Recommends counters. Alternatively, you can visit the Left Baggage counters that provide wrapping services. The charges will depend on the size of the luggage. 

For more information, please click here. 

You may apply for the Electronic Travel Authority (ETA) Australia visa at the Singapore Airlines Customer Service Counter located at Terminal 3.

Singapore Airlines Customer Service Counter located at Terminal 3 - only for passenger travelling with SQ flight.

Seiki Travel located at Terminal 3 Basement 2 do provides Australia, China, Malaysia and Vietnam visa application

Passengers will need to clear through the immigration according to their departure terminal. In If you would like to travel to other terminals, they are connected in the public areas and you may find out more here. 
 

Scheduled Time of Departure (STD)/ Scheduled Time of Arrival (STA): This refers to the scheduled time for the flight to depart or arrive at Changi Airport

Estimated Time of Departure (ETD) / Estimated Time of Arrival (ETA): This refers to the estimated time for the flight to depart and arrive which may differ from the scheduled flight time.
 

The gates will close 10 to 20 minutes before flight departure.

You may wish to check directly with the airlines you are travelling with so that they can advise you further.
 

Singapore has lifted border restrictions with these countries/ territories. Passengers arriving from these places can follow on-ground signage to rest, dine and shop within the zone of Changi Airport’s B and C gates while waiting for your next flight. 

For all other passengers, you will be guided to the Transit Holding Areas (THAs) in your connecting terminal. Temperature taking will be conducted at the THA entrance.

Once inside, you will be able to enjoy amenities including comfortable seating, snooze areas and light entertainment while waiting for your flight. You will be able to purchase light meals, snacks and drinks on-site. You can also make tax-free purchases with the help of a shopping concierge service and have your purchases delivered to you safely. 

For more information, please see here.

Yes, you will be allowed to bring your purchase from the other airports if the items are packed in a Sealed Tamper Evident Bag (STEB) with the receipt clearly displayed in the STEB. The receipt must show the date of purchase, item(s) purchased, the shop name and the airport name. However, this only applies to passengers who will be traveling on flights that are not bound for the EU, Australia and U.S.A.

For more information, please click here.
 

For flights bound for Australia or U.S.A., only duty-free LAGs (sold by duty free shops) purchased at the last port that are gate-delivered to the aircraft will be allowed to be carried on board the aircraft. Essentially, if you are departing from Singapore or transiting in Singapore to Australia or U.S.A., LAGs merchandises which are not purchased at Changi Airport and are not gate-delivered to the aircraft would be sieved out either by the Airline staff or Auxiliary Police Officers appointed by the Airlines at pre-board screening. You would be asked to discard the items before you are allowed to board the aircraft.

Australia and U.S. security checkpoints do not recognize the use of Security Temper Evident Bag (STEB). Hence, passengers with connecting flights after arrival to Australia and U.S.A. will be required to discard the items if the following measures are not taken:

a)      If you are transiting via an Australian airport to another Australian destination or non-Australian destination, you are advised to purchase your LAGs item only at the last port before your final destination.

b)      Similarly, if you are transiting via a U.S.A. airport to another U.S.A. or non-U.S.A. destination, you will have the opportunity to reclaim your check-in luggage before passing through U.S.A. customs, and your LAGs purchase must be placed in your check-in luggage prior to checking in for your connecting flight.

For further enquires on the above, you may approach the respective authorities for more information:

• Australian Department of Infrastructure and Transport:
• U.S. Department of Homeland Security - Transportation Security Administration
   

Airlines generally are prepared to make exceptions and allow passengers to retrieve medication that is needed urgently. We would like to encourage all passengers in transit at Changi to keep their medication as well as all other necessities in their hand carry luggage. Kindly approach the respective airlines' transfer counter for assistance.
 

Yes, you can leave your baggage at the Left Baggage counters located in all terminals. This service is available 24 hours daily. 

Yes, you can book a hotel room at the transit hotels located at Terminal 1, near boarding gate D41 and Terminal 3, near boarding gates B1-4. The minimum length of stay is 6 hours.

You can make a booking with the hotels here:

• Terminal 1 Aerotel
• Terminal 3 Ambassador Transit Hotel

Passengers from these places can head to the hotel pick-up point after you have made your booking. A staff from the hotel will escort you to your hotel.  

For all other passengers, inform the Changi Experience Ambassador on duty for assistance after you arrive at the THA, and staff will guide you to the transit hotel.  

For more information, please check the Covid-19 Information Hub. 

For your convenience, the ATM machines available at the airport are ANZ, DBS, OCBC, State Bank of India, UOB, HSBC and CitiBank. For the location of the ATMs, you may refer to the airport maps or reach out to any of our friendly onground agents.
 

We have Presto Drycleaners located at Terminal 3, Arrival Hall North, Level 1 where they have laundry and ironing services available. They operate from 10:00am to 9:00pm.
 

Crowne Plaza Hotel offers Day Use rooms at room charges that are lower than the usual full-day rates. For more information, click here. 
 

The Changi Gift Cards are available for sale at Terminal 3, Basement 2 Customer Service Counter from 10am to 10.30pm daily. Please note that only cash and credit card payment is accepted. You may refer to the following link for more details. 
 

There are priority lanes for expectant mothers, passengers with infants in arms and reduced mobility travelers here at Changi Airport. These lanes are called the Care@Changi Priority Lanes and are available at all security checkpoints and taxi stands. For more information on special assistance, cick here.
 

You may reserve a stroller 24 hours in advance of reaching Changi Airport via our booking portal here and proceed to collect it at select Information Counters located across our terminals. Alternatively, you may approach any of our Information Counters directly to loan a stroller. Do note however that this would be on a first-come-first-served basis.

Click here for more information.
 

Postboxes are available at the Departure Transit Lounges. For postal services available, visit Singpost’s website.

VIP Complex matters are handled by the Ministry of Foreign Affairs (MFA). Please click here to visit their website for more information. 
 

This is service jointly developed by Singapore Post and Changi Airport. Speedpost@Changi service provides departing passengers with an option to post their hand-carried items, that are not allowed on board aircraft due to security restrictions or which do not comply with liquids, aerosols and gels (LAGs) guidelines.

Yes, there are AXS stations available all across the terminals (transit and public area), usually located next to the ATMs.

There are pay-per-use transit lounges that you are able to use while transiting or before your departure in the transit areas. You may refer to the list of available lounges here.

There are payable shower facilities located around the airport.
 
Please click here for more information on the location, operating hours and contact details.

For information on how you can stay connected in Changi Airport, click here. 

You may contact SATS Affinity Buggy Services at +65 6541 1283 for more information on buggy services.
  

There are water dispensers located around the transit and public areas for the refilling of drinking water.

Your friend may collect the baggage on behalf provided he/she has the receipt of payment and identification documents of the owner.