Learning Journeys | Singapore Changi Airport

JOIN US ON A LEARNING ADVENTURE

Come along for a fun journey of discovery and learn what makes Singapore Changi Airport an embodiment of world-class service, efficiency and positively surprising experiences for travellers and non-travellers alike.

Learning Journeys are conducted at Changi Experience Studio, located within Jewel Changi Airport.

FOR ADULT LEARNERS

FOR STUDENTS

LEARNING JOURNEYS & WORKSHOPS FOR ADULTS

Select from a specially curated range of programmes for adults to gain a deeper understanding of how Changi Airport is managed and its innovation journey. Find out about the inner workings of airport operations, experience creation and what it takes to develop a global air hub.

With defined learning outcomes for each module, participants will be able to take away transferrable concepts from the programmes and apply them at their own workplace or for personal growth. Programmes are tailored for different learner profiles across all levels. Corporate participants can benefit from the sharing of real-world industry insights.

PROGRAMME MODULES

Managing The World's Most-awarded Airport

Learn about CAG's airport management philosophy which has underpinned Changi Airport's development and growth over the past 40 years.

Planning The Best Airport Of The Future

Drawing heavily from CAG's experience with Terminal 4 and Jewel Changi Airport, get a glimpse of CAG's planning philosophy, design principles and approach to innovation and transformation in designing an airport that is ready for the future.

Digital Innovation: A Way Of Working

Learn about how CAG drives its digital innovation efforts and how it is building a culture of innovation. Gain insights into how CAG's digital squads solve problems and create value through 'out-of-the-box' ways, and the projects that have materialised as a result.

The Changi Way Of Service

Behind the world's most awarded airport is a vast community of more than 200 airport partners and 50,000 staff across diverse functions, coming together to deliver first-class service across all airport touchpoints. Learn more about CAG's holistic Quality Service Management programme, designed to build a culture of service excellence.

Crisis Communications: Empowering You For Effective Crisis Response

When an emergency or crisis happens, organisations may face intense media and public scrutiny on how they handle the crisis. Gain valuable insights into crisis communications planning at Changi Airport and learn about various aspects of crisis management and communications.

Forging a Sustainable Changi

While Changi Airport continues to push the boundaries and set the standards for the World’s Best Airport and air hub, sustainability remains an integral part of our business. Learn about CAG's sustainability approach and the initiatives being implemented at Changi Airport to achieve a more sustainable future.

Curating Art At Changi

Changi Airport houses one of Singapore's largest art collections, ranging from kinetic installations to sculptures and paintings. Learn about the key themes that anchor Changi Airport's art collection and gain a deeper appreciation of the curatorial journey of a commissioned art piece at Changi Airport.

A Day In The Life Of A Changi Airport Horticulturist

Learn about how CAG has integrated greenery into Changi Airport's design, the creative process of designing landscaping exhibits, and the work behind caring for one of the world's largest indoor collection of plants.

Creating a Stress-Free Changi Experience

As one of the busiest international aviation hub in the world, waiting in lines are inevitable during peak hours. Learn about how CAG redesigned processes and reimagined passengers’ journeys to remove the hassle of waiting.

Design Thinking at Changi Airport

Service design plays an important role in ensuring a human-centric way of designing passenger experience. Learn how CAG applies Design Thinking methodology in service design and leverage various tools to understand, design and test ideas that bring positive impact to our passengers’ lives.

VIEW BROCHURE (ADULTS)

ACTIVITIES & WORKSHOPS

The Amazing Jewel Quest for Team Bonding

Embark on an exciting quest around Jewel Changi Airport to discover fun facts about Jewel and Changi Airport! Use your senses to look for clues and conquer challenges as you explore the wonders of the airport at this quest! As part of the fun, learn about how the airport works through games and interactive exhibits at Changi Experience Studio.

Service Design Thinking Workshop

Go in-depth and discover how CAG applies Design Thinking methodology in service design, leveraging various tools to understand, design and test ideas that bring positive impact to our passengers’ lives. Participants will also be challenged to reflect on their own experience with service design and how they might approach it.

Through the workshop, participants will have the opportunity to put into practice Design thinking framework and tools on their own problem statements.

VIEW BROCHURE (ADULTS)

ENQUIRIES AND CUSTOMISED TOURS

We're happy to connect with you.

For customisation requests, please also share your requirements with us.

GET IN TOUCH

LEARNING JOURNEYS & WORKSHOPS FOR STUDENTS

Select from a specially curated range of programmes for students to gain a deeper understanding of how Changi Airport is managed and its innovation journey. Find out more about the inner workings of airport operations, experience creation and what it takes to develop a leading air hub.

With defined learning outcomes for each module, participants will be able to take away key concepts and formulate new learning mindsets. Programmes are tailored to different learner profiles. For primary and secondary students, there are modules designed to fit National Education learning objectives too.