1. Acceptance Of Terms And Conditions

1.1  By participating in the “Come Experience the Magic” contest (the “Contest”), each Participant confirms that he/she has read, understood and agrees to be bound by these terms & conditions set out herein, including any other requirements set out in any Contest-related promotional material, and all amendments, additions, replacements and modifications thereto as may be made from time to time (the “Terms and Conditions”).

1.2  This Contest is organised and administered by Changi Airport Group (Singapore) Pte Ltd (“CAG”).

1.3  As a condition of entry into the Contest, each Participant affirms and represents that he/she is 18 years of age and older and agrees to be bound in all respects by these Terms and Conditions.

2.     Contest Eligibility Criteria

2.1  This Contest is open to participants who (each a “Participant” and collectively the “Participants”):

a.     are aged 18 years and above (as at the date of their participating in the Contest);

b.     are residing in Singapore; and

c.     are not persons within the Excluded Categories.

“Excluded Categories” refer to:

a.     Directors and employees of CAG and any of the subsidiaries, the Civil Aviation Authority of Singapore, CAG’s appointed agencies (including Ogilvy Singapore, PHD Media Singapore), vendors, auditors, including any other persons who are involved in organising, promoting and/or conducting the Contest;

b.     Immediate family members of persons who fall within the class of persons referred to above. “Immediate family members” refer to spouses, children, parents, parents-in-law and siblings;

c.     Any person who is or becomes insane, deceased, insolvent or is the subject of a criminal investigation, or has criminal proceedings instituted against him/her in any jurisdiction (at the time of entry and/or the draw);

d.     Any person whose participation in and/or association with the Contest may cause (in the sole and absolute opinion of CAG) and/or the Contest, any disrepute, contempt, scandal, ridicule, or cause CAG and/or the Contest to be perceived unfavourably; and

e.     Any other person or class of persons deemed ineligible or notified by CAG as being ineligible from time to time.

2.2  CAG reserves the right (in its sole and absolute discretion) to determine the eligibility of any person in relation to the Contest, and CAG may at any time during the Contest disqualify any person from participating in the Contest without providing any reason if it determines that such person does not meet the eligibility criteria above.

3.     Contest Mechanics And Conditions Of Participation

3.1  The Contest shall commence from 4 July 2024 (1800hrs, Singapore Time) and end on 31 July 2024 (11:59 PM, Singapore Time) (the “Contest Period”).

3.2  To take part in the Contest, each Participant shall:

i.      Visit https://www.changiairport.com/en/discover/come-experience-the-magic.html (“Campaign Microsite”)

ii.     Fill in and submit the Contest Form on which contains the following fields:

a.     First Name

b.     Last Name

c.     Contact Number

d.     Email Address

e.     Date of Birth

f.    Correctly guess the attraction of the respective week’s mystery attraction

3.3.   Regardless of the number of submissions via the Contest Microsite, all Participants will only have one (1) chance to submit their responses for each week’s mystery attraction. Participants may however participate and submit for more than one (1) weekly mystery attraction, and which would give the Participant one (1) additional chance each to win at the grand draw. 

3.4  Each Participant represents and warrants that any personal data the participant discloses to CAG is complete and accurate. Each Participant shall fully indemnify CAG against any loss or damage that may result from his or her breach of this clause.

4.     Prizes

4.1  The following prizes have been allocated for the Contest (each a “Prize”, collectively the “Prizes”):

a. 1st Prize (1 winner)

• 1-night stay at Crowne Plaza Changi Airport inclusive of Club Lounge privileges. To be redeemed by 31 December 2024; room reservation is subject to availability. Blackout dates and exclusion periods apply, including but not limited to 2024 Singapore Grand Prix, festive occasions, eves of and on public holidays. 

• One (1) dinner for two (2) persons at Burger & Lobster Jewel Changi Airport inclusive of Combo for Two and any two (2) cocktails, as described in the menu as of 4 June 2024. To be redeemed by 31 December 2024; reservation is subject to availability. 

• One (1) exclusive airside tour for two (2) persons at Changi Airport on 21 September 2024. Access to the airside is subject to approval by authorities. No alternative dates will be offered. In the event that a winner wishes to accept the prize but is not available for the tour, the winner will have forfeited this part of the prize. No additional draws will be done to identify a replacement winner. 

• S$500 worth of Changi Pay vouchers. 

b. Second Prize (1 winner)

• One (1) dinner for two (2) persons at Allora Ristorante and Bar at Crowne Plaza Changi Airport. To be redeemed by 31 October 2024; dinner reservation is subject to availability. Valid for dine-in only. Not valid with any other discount, promotion, privileges or vouchers

• One (1) exclusive airside tour for two (2) persons at Changi Airport on 21 September 2024. Access to the airside is subject to approval by authorities. No alternative dates will be offered. In the event that a winner wishes to accept the prize but is not available for the tour, the winner will have forfeited this part of the prize. No additional draws will be done to identify a replacement winner. 
  

• S$300 worth of Changi Pay vouchers. 

c. Special Prizes – 20 winners

• One (1) exclusive airside tour for two (2) persons at Changi Airport on 21 September 2024. Access to the airside is subject to approval by authorities. No alternative dates will be offered. In the event that a winner wishes to accept the prize but is not available for the tour, the winner will have forfeited this part of the prize. No additional draws will be done to identify a replacement winner. 

• S$50 worth of Changi Pay vouchers each

4.2    At the end of the Contest Period, CAG will conduct the grand draw (the “Grand Draw”). 

4.3    CAG will draw the names of 22 Participants from the list of all Participants for the Grand Draw. Subject to Clause 4.4 below, the first name drawn will stand a chance to win the 1st Prize; the second name drawn will stand a chance to win the 2nd Prize; and the next 20 names will stand a chance to win the Special Prizes. The draws will be conducted between 10am – 12pm at the reception of CAG’s office at Changi Airport Terminal 2, Level 4 on 2 August 2024.

4.4    The selected Participants for the Grand Draw will be separately contacted by CAG. These Participants will be contacted in order of the sequence that their names were drawn via email. Upon CAG contacting the Participant, the Participant shall be given seven (7) calendar days to accept or reject the Prize. The first Participant drawn who gives a written acceptance of the respective Prize will be the winner for that Prize (the “Prize Winner”). Any Participant who is not contactable (as solely determined by CAG) shall be immediately deemed to have rejected the Prize.

4.5    No Participant shall be eligible to win more than one Prize.

4.6.    All Prize Winner(s) will be selected within fourteen (14) days following the end of the Contest Period or such other later date as may be determined by CAG and/or notified on its official website.

4.7    All Prize Winner(s) will be notified in writing by email using the details as stated provided via the Contest website. The Prize Winners must respond and claim the Prize in writing by email within seven (7) calendar days from the date of the notification, failing which the Prizes shall be treated as unclaimed and shall be deemed forfeited. Prizes must be claimed in the manner and by the date notified by CAG, which may be changed at CAG’s absolute discretion.

4.8    All Prize Winner(s) shall provide proof of identity, age and residency and such other documents as CAG may reasonably require. In the event that the Prize Winner(s) is unable to provide, he or she shall be deemed to have forfeited the Prize.  

4.9 In order to claim the Airside and Transit tour included in the Special Prize, all Prize Winner(s) shall provide their full name, NRIC/FIN, date of birth, gender, nationality, country of birth, race and home address by 9 August 2024 as part of the application for a visitor pass into the protected areas. In the event that the Prize Winner(s) is unable to provide, he or she shall be deemed to have forfeited the Prize.  As visitor passes are subject to approval, Prize Winner(s) will be informed of their eligibility for the tour by 23 August 2024. In the event of an unsuccessful application, the Prize Winner will not be able to participate in the tour, which is also non-transferrable.

4.10    All Prize(s) are only valid for redemption for the period as stated for each respective prize in 4.1, after which the Prize shall be deemed forfeited, and there shall be strictly no extensions. CAG will not entertain any appeals whatsoever.

4.11    All Prizes are non-transferable, non-refundable and non-exchangeable for cash, credit, goods or benefits-in-kind, unless otherwise stated. There shall be no refund or exchange for any partially used or unused prize. CAG reserves the right to replace or change the Prizes without prior notice.

4.12 Unless otherwise stipulated by CAG, the Prize Winner is responsible for all taxes payable on the Prize (including but not limited to, Goods and Services Tax, Airport Tax, etc.).

4.13 CAG shall not be liable to compensate any Prize Winner if they are unable to use the Prize, are unable/fail to make bookings via the appointed travel partner and/or agency, or in any event whatsoever. CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions with respect to any Prize.

4.14 CAG shall not be responsible for any consequences, including but not limited to loss of life, injury to person and/or damage to property, arising from and/or in connection with the use of the Contest, redemption and/or use of the Prizes.

4.15 CAG reserves the right to deny or claw back any Prize awarded to any Prize Winner should the Prize Winner subsequently be found to be disqualified or ineligible to participate in the Contest. CAG’s determination on all matters relating to the Contest shall be final, conclusive and binding. No correspondence and/or appeals will be entertained.

4.16 All Prize Winners whose Prizes have been unclaimed/unredeemed or forfeited hereunder shall not be entitled to any payment or compensation. Failure to respond to any notification from CAG in relation to any Prize won, to take the necessary steps to claim, redeem and/or book the Prize, or to provide any information or material required for the claim/redemption/collection of any Prize, shall be deemed a failure to claim/redeem such Prize. CAG reserves the right to return the Prizes to the appointed travel partner and/or agency or to use the Prizes for future marketing campaigns.

5.     Personal Data & Privacy

5.1  By participating in the Contest, you confirm that you consent to the collection, use, processing and disclosure of your data (including personal data) in accordance with Changi Airport’s Privacy Policy, which is available at: https://www.changiairport.com/en/privacy-policy.html. Such personal data includes but is not limited to your full name, contact details, date of birth, and home address. We may also collect information that is sent automatically by your web browser, computer, mobile phone, tablet or other device, if applicable.

5.2  The purposes for which personal data collected by CAG from you may be used and/or shared with third parties include but are not limited to conducting and administering the Contest and communicating with you in relation to the Contest; facilitating the selection and notification of Prize Winners, promoting and advertising the Prize Winners; matching your personal data collected through the Contest registration page with other data that CAG holds in its database so as to optimise operations and improve the services offered (such as providing relevant and personalised content) to you via your registered mobile or email address provided; statistical analysis; and for CAG to fulfil its obligations under these Terms & Conditions. In particular, if you are a Prize Winner, you further and specifically consent to CAG providing such third party travel agency and/or partner all such personal data provided to us so as to facilitate the redemption and booking of the Prize, contact you for marketing purposes and/or to conduct analysis and research (collectively, the “Relevant Purposes”).

5.3  You represent and warrant that the personal data which you disclose to CAG during the Contest registration process is true, complete and accurate. CAG shall not be held liable and shall be fully indemnified by you for any incorrect or inaccurate personal data provided.

5.4  To promote and advertise the Contest, CAG reserves the right to engage authorised photographers and videographers to take photographs and/or video recordings. By participating in the Contest, you consent to being photographed and recorded by authorised photographers and videographers as customers participating in the Contest and consent to the use of such images, films or recordings for public transmission and for the marketing and publicity materials of Changi Airport. To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss or profits, arising out of or in connection with the Contest.

5.5    By accepting a Prize, each Prize Winner consents to the collection and public disclosure of the Prize Winner’s full name and image recordings for audit, publicity and/or commercial purposes in relation to any and all of CAG promotional and marketing activities, including this Contest. Each Prize Winner further agrees to participate in any advertising, promotion, media interviews and publicity activities stipulated by CAG in relation to the Contest, and to provide and permit the use of their personal data for any future marketing efforts and media publicity by CAG’s promotional and marketing activities. Accordingly, unless otherwise permitted by CAG, failure to comply or refusal to agree with this clause shall result in disqualification and forfeiture of all relevant Prizes.

5.6  If you have opted in for additional marketing and promotional content during the registration process, you hereby also consent to receiving electronic direct mailers (eDMs) and marketing promotional material (such as information, news, offers and promotions about exclusive deals, offers and events) regarding Changi Airport and Jewel Changi Airport (collectively the “Additional Offers”), via your mobile number or email address provided on the Contest registration page during the registration process. You may at any time, unsubscribe from the Additional Offers by updating your subscription preferences by clicking on “unsubscribe” located at the bottom of the Additional Offers communication. Please note that you will continue to receive Contest Updates even if you have opted out of receiving Additional Offers. If you wish to unsubscribe from Contest Updates, you will have to similarly update your subscription preferences from the Contest Updates communication. However, should you do so, you may not be able to participate in the Contest.

6.     Liability And Indemnity

6.1  To the fullest extent permitted by law, CAG shall not be liable in contract, tort (including negligence) or otherwise, for any direct loss, indirect or consequential loss, damage, cost and expense, or loss or profits, arising out of or in connection with the Contest, save and except for any personal injury or death caused by the negligence of CAG and its employees.

6.2  CAG shall not be held liable or responsible for any disputes that Winners may have with our Partners or any other third parties, regarding the use of the Prize.

6.3  Participants agree that they will indemnify and hold harmless CAG, and its directors, officers, employees, agents, contractors (each an “Indemnified Party”) from and against all claims, demands, chose in action, judgments, suits, proceedings, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties, legal costs (calculated on a full indemnity basis and including solicitor and client costs) and all other professional costs and expenses) suffered or incurred by an Indemnified Party arising out of or in connection with their participation in the Contest.

7.     General Contest Terms & Conditions

7.1  CAG reserves the right to:

• Refuse the participation of any person in the Contest and/or disqualify any participant of the Contest for any reason whatsoever, including but not limited to unsafe or unruly behavior that may result in harm or damage to that person or any other persons; and

• Change or vary these Terms and Conditions as it deems fit, without prior notice. Should any dispute arise, CAG’s decision on all matters relating to the Contest and these Terms and Conditions is final, conclusive and binding on all participants and no correspondence will be entertained.

7.2  CAG makes no representation, warranty or undertaking whatsoever as to any implied terms or conditions or as to the accuracy, completeness and timeliness of any content or information regarding the Contest contained on its official website, or on any Contest-related collaterals/materials. All information is accurate at time of print/publishing. CAG shall not be liable for any dissatisfaction, damages, loss, injury or inconvenience arising from the materials published or printed in relation to the Contest.

7.3  CAG reserves the right to amend, modify or delete any content and information regarding the Contest on its official website or on Contest-related collaterals/materials; to correct any errors in any notified Contest mechanics, evaluation of the Contest submissions, or Contest results and Winners and to vary or amend these Terms & Conditions at any time, without providing any prior notice. Any such changes shall be effective and binding once it has been updated on CAG’s official website. CAG accepts no liabilities arising from or in connection with these corrections or amendments, including without limitation any liabilities from the change in the Winners resulting from the correction.

7.4  In the event of any inconsistency between these Terms & Conditions and any other form of publicity collaterals relating to a Contest, these Terms & Conditions shall prevail.

7.5  These Terms & Conditions may be translated into another language other than English. In the event of any inconsistency between the English version and any other translation hereof, the English language version shall prevail.

7.6  All decisions made by CAG regarding the interpretation and application of these Terms & Conditions or on all matters relating to a Contest shall be final and conclusive in each case.

7.7  All Winners will be selected at CAG’s discretion based on the rules or criteria set for the Contest. CAG is not obliged to entertain any correspondence relating to the decisions of CAG.

7.8  CAG reserves the right to cancel the Contest if circumstances arise outside of its reasonable control.

7.9  Participants acknowledge that the Contest is in no way sponsored, endorsed or administered by, or associated with the social media site or platform on which it is hosted.

7.10 These Terms & Conditions are not intended to confer rights to any third party under the Contracts (Rights of Third Parties) Act (Cap. 53B).