Oct 2024
The enduring appeal of skincare and beauty in travel retail
In the fast-evolving world of travel retail, one category stands out for its enduring allure: skincare and beauty. Find out why this sector continues to captivate travellers.
Sep 2024
How music sets the tone for the Changi experience
The music in Changi's terminals may not ring a bell, but did you know that this was all carefully thought out? Learn how our playlists are curated to bring the Changi Experience to travellers.
Sep 2024
Biggest airport sunflower showcase: How Changi pulled it off
Take a behind-the-scenes look at the preparation required for the world's largest sunflower display at an airport, including growing over 10,000 sunflowers across more than 10 varieties in Changi's very own nursery.
Aug 2024
Beyond aesthetics – crafting a sense of place through art
Art installations in the airport goes beyond merely beautifying the bustling airhub. Understand how it plays a crucial and purposeful role in crafting the unique Changi Experience.
Jul 2024
Five extreme spots in Changi Airport
Besides its four terminals, ever wondered what are some of the extreme spots in this giant aviation hub that you never knew existed?
Jun 2024
Preserving a piece of Changi’s history with wooden benches
Follow the journey of an old set of wood panel fins from Terminal 2. See how CAG worked with furniture makers to upcycle them into a functional installation that looks at home in the newly-opened terminal.
May 2024
Revealed: How Changi delivers a memorable layover experience
For many, airport layovers can be stressful or boring affairs. Learn more about how Changi Airport works to change this perception by making the short stays of transit passengers as comfortable and memorable as possible.
May 2024
Supporting ICA’s automated immigration clearance at Changi
CAG worked with ICA to facilitate their implementation of new automated lanes at Changi, to enable all foreign visitors to clear immigration smoothly, without need for manual assistance.
Apr 2024
WiFi@Changi – Serving fast and seamless connections
Ensuring a consistent and fast wifi connection for millions of passengers a year is not a simple task, especially in an airport as large as Changi. Learn about the challenges that had to be overcome to achieve this.
Mar 2024
The science of signs at Changi
Airport signage needs to be designed with care and be well located, in order to communicate essential information to passengers, so that wayfinding is a breeze. Learn about the science behind signage at Changi.
Mar 2024
Creating an inclusive travel experience
With a diverse range of passengers passing through the airport’s doors each day, Changi is dedicating more attention to inclusivity, striving to ensure a comfortable travel experience for everyone.
Feb 2024
What is Design Management at Changi all about?
Spanning 4 terminals and a large floor area of over 1 million sqm, learn how Changi’s Design Management team manages the mammoth task of ensuring that every part of the terminal has a cohesive design.
Dec 2023
The Making of ‘The Wonderfall’ and ‘Dreamscape’
Find out how T2’s newest digital installations were created.
Nov 2023
A look into Changi’s strategy in driving alcohol sales
Recognising the joy of sharing cherished moments over a glass of fine wine or spirits, Changi embarked on a journey to curate a wide selection of liquor, together with special experiences for travellers.
Sep 2023
Unchartered territory: Venturing into the ChangiVerse
Step into Changi and you’ll encounter a touch of magic at every turn. Experience the same in the virtual space with the Changi Verse, the airport’s metaverse. Read how the team recreated this version of the airport.
Sep 2023
Delivering exceptional customer experience at Changi Airport
Changi Airport was recently named world’s best for queueing times and recognised as a top airport in a leading airport passenger satisfaction programme. Find out what it takes to serve customers efficiently.
Jul 2023
Smart airport principles that are often taken for granted
The attention to detail and careful design at every step of the airport journey goes a long way in making the experience a stress-free one.
Jul 2023
How Changi takes care of its koi
From ensuring the right water conditions to automatic feeders and a vet visit, learn how Changi cares for its precious koi.
Apr 2023
Bookstores continue to flourish in Changi Airport
In this day and age when digital technologies overtake the popularity of physical books, WHSmith shares how their stores continue to thrive in Changi.
Apr 2023
Designs in Changi Airport that WOW
Synergising the designs between Changi Airport and tenants’ shopfronts enhances passenger experience and helps to boost business at the same time.
Mar 2023
CHARLES & KEITH shares Changi Airport’s passion for perfection
Keith Wong, brand co-founder and Chief Operating Officer, CHARLES & KEITH shares his thoughts on Changi Airport winning Skytrax World’s Best Airport Award for the 12th time.
Jan 2023
Changi’s passengers benefit from more early check-in options
Changi Airport’s passengers are benefiting from greater convenience as more airlines are now offering early check-in. This comes as the strong air travel recovery at Changi continues into 2023.
Dec 2022
How Changi lighted up the Airport Connector and made dinos glow
In line with tradition over the past few years, Changi illuminated the Airport Connector with festive cheer again this year-end, covering the entire stretch of the Jurassic Mile with lights inspired by the movie Avatar.
Nov 2022
An inside scoop: Scoot’s partnership with The Pokémon Company
From a new livery to original merchandise and Japanese inspired dishes, find out what it takes to prepare for this special inflight experience.
Oct 2022
The design inspiration behind the newly revamped T2
The tranquil journey through T2 brings passengers through natural elements of water and lush greenery in various forms.
Oct 2022
Enjoy a fun and hassle-free trip through Changi this year-end
Beat the queue and be rewarded through a game of Bingo – these are some ways to gain greater control over your departure journey and start your holiday at Changi.
Sep 2022
Changi Mobile puts customers, flexibility and transparency first
Changi Mobile, one of the latest players in Singapore’s telecommunications scene, was recently voted ‘Third Best MVNO Service Provider’ by HardwareZone – after only a year since its inception.
Sep 2022
Passengers save time with more efficient processes at Changi
Unknown to many who fly from Changi, the airport is constantly working on ways to shave minutes off the time for the entire passenger journey.
Aug 2022
Five fascinating facts that you may not know about Terminal 4
Terminal 4 will be resuming operations from 13 September. Ahead of this resumption, Changi Journeys unveils 5 fascinating facts about the terminal that you may not be aware of.
Jul 2022
A jewellery collection celebrating 10 years of Kinetic Rain
To commemorate the tenth anniversary of Kinetic Rain, Changi Airport Group collaborated with noted local artists to create a jewellery collection, inspired by the art sculpture.
Jun 2022
What it takes to bring you the Light & Sound show at Jewel
Behind the scenes, Jewel’s User Experience team works on light choreography, song selection and rehearsals, before the light and sound show comes to life.
Jun 2022
The details in the design of Changi Airport
Changi might seem like a familiar yet foreign place to many. Here are five aspects of the airport’s design which travellers might not have noticed immediately which help add to the Changi Experience.
May 2022
Jewel’s Membership Programmes Benefit Visitors All Year-Round
These programmes, supplemented with marketing campaigns in collaboration with retail and F&B partners, bring value to visitors while also spurring spend and driving footfall.
Apr 2022
Meet the team who answers your every question at the airport
With Changi gearing up to recover passenger volumes, a team of service personnel continues to provide a safe yet personalised Changi Experience virtually, without losing the human touch.
Mar 2022
Simplifying travel arrangements to rebuild the Changi air hub
Gradual relaxation of measures will enable the airport to optimise handling capacity and ensure that air travel remains safe, while at the same time, restore the Changi Experience that it is known for.
Mar 2022
Restarting Kinetic Rain at Terminal 1
After nearly 2 years, the moving artwork at T1 will soon be back in operation. Before it restarts, it undergoes a round of maintenance before coming back to life and pleasantly surprising visitors.
Feb 2022
T1 Transit Hall refreshed for a more comfortable experience
Learn how iShopChangi’s pandemic pivot gave it a new lease of life, by bringing airport shopping out of the airport
Nov 2021
How Covid-19 brought iShopChangi out of the airport
Learn how iShopChangi's pandemic pivot gave it a new lease of life by bringing airport shopping out of the airport
Oct 2021
How Changi Airport strives to be a sustainable airport
Changi Airport Group has committed to a target of zero carbon growth
till 2030.
Oct 2021
Changi Airport Connector wins multiple awards for unique design
One year since its opening, the Changi Airport Connector has continued to bring new experiences to visitors and the community-at-large.
Sep 2021
Staying connected with Changi Mobile
Changi Recommends brings to the table Changi Mobile, the answer to staying seamlessly connected in an affordable and convenient manner.
July 2021
Growing Changi’s F&B business with Changi Eats
Since its launch, Changi Eats has strengthened its offerings and streamlined its operations to provide even better value to its customers. Here’s a look at how the food delivery business has expanded.
May 2021
GetIt by Changi Recommends clocks 100,000 orders
Sensing strong demand from the local alcohol market segment in the current landscape, GetIt swiftly filled the gap and grew to become one of Singapore’s largest online alcohol delivery retailers.
April 2021
Changi’s latest innovation aims to serve passengers better – Safe Travel Concierge
Developed by Changi Airport’s DIVA team, the Safe Travel Concierge is designed to be a one-stop portal, acting as a personal travel companion to guide users through a customised list of pre-travel requirements, based on their profile and trip details.
March 2021
How Changi prepares to welcome business travellers through Connect@Changi
Changi Airport prepares to welcome travellers to Singapore again, through a pilot short-stay facility for safe business exchanges between international travellers and local residents. Read on to find out more.
March 2021
A new lease of life for Changi’s festive dinosaurs
Constantly striving to reinvent and enhance the Changi Experience, work never stops for CAG’s Experience Creation team. Learn about their latest efforts to re-purpose our festive dinosaurs at Jurassic Mile.
February 2021
Changi Pay brings more rewards and convenience to shoppers
Leveraging digital integration, the Changi Pay e-wallet houses payment modes, vouchers, rewards points, and more, making it a convenient one-stop platform for Changi’s shoppers. Read on to find out more.
January 2021
What goes behind the flora and fauna at the Changi Airport Connector?
The Changi Airport Connector is fast becoming a popular leisure venue. Learn how the team behind the flora and fauna at this location designed the space to make it attractive for visitors.
January 2021
Domestic tourism – insights from a Jewel Changi Airport guide
Over the December year-end holidays, many locals actively explored domestic tourist attractions. For those keen to enjoy nature without breaking into a sweat, Jewel Changi Airport offers the perfect solution.
December 2020
Ensuring the effective delivery of Covid-19 vaccines
With strict handling conditions needed to transport Covid-19 vaccines, we find out how Changi and the air cargo community is rising to the challenge to ensure the safe and effective transport and distribution of vaccines.
October 2020
Who’s behind the Changi Jurassic Mile?
Delighting passengers and visitors has always been, and continues to be, at the heart of what Changi does. The latest airport experience, Changi Airport Connector, is also home to Changi Jurassic Mile, Singapore’s newest and largest permanent display of life-sized dinosaurs.
September 2020
Exclusive: How your favourite food gets delivered to you on Changi Eats
In case you have not heard, you can now get a slice of Changi Airport delivered right to your doorstep with the new food delivery service, Changi Eats!
September 2020
How Changi creates a safe but positive transit experience
Amid travel restrictions and reduced air travel this year, transit passenger services in Singapore have been gradually resuming since June and Changi Airport Group had prepared to receive passengers safely through the setting up of Transit Holding Areas.
August 2020
What goes on when you stay in a transit hotel during the ‘new-normal’?
The airport community, including hotels at Changi, has been gearing up to ensure preparedness once travel restrictions are lifted. Here's what you can expect when you stay in Aerotel during the ‘new-normal’.
August 2020
How robots are revolutionalising the guest experience at Jewel
Seven types of robotic helpers at Jewel play their special role in helping to keep Jewel’s premises clean, doing the heavy lifting or providing service with a special touch. Changi Journeys takes a closer look at them.
August 2020
Real-time retail-tainment
Changi continues to experiment in new ways to keep the shopping experience exciting with its first-ever live auction in line with a series of National Day promotions organised in celebration of Singapore’s 55th birthday.
Find out what went on behind-the-scenes.
June 2020
In Pictures: The beginning of a new partnership for Lotte and Changi
Changi Airport welcomed a new anchor tenant for its liquor and tobacco concession after 35 years. Find out what went on when Lotte Duty Free took over the stores.
May 2020
How Changi managed its first-ever terminal suspension
Air traffic around the world has slowed to an unprecedented pace due to the border restrictions triggered by the global COVID-19 pandemic. Demand for air travel is not likely to return to pre-Covid-19 levels in the near future. It is with this backdrop that terminal operations at Changi Airport have been consolidated, with operations at T2 being suspended on 1 May 2020.
May 2020
Connecting lives in a world with COVID-19
Keeping Changi operational during the COVID-19 pandemic is crucial, as the air hub continues receiving cargo flights carrying essential medical supplies and food, as well as facilitating humanitarian aid for others around the world.
March 2020
Partnering Changi Airport’s tenants in the fight against COVID-19
Putting in additional precautions to minimise COVID-19’s spread in the airport is only half of Changi’s efforts. Find out what’s being done with tenants in the battle against the global pandemic.
March 2020
Protecting our air borders from COVID-19: How it’s done
As our brave healthcare workers stand on the frontlines in Singapore’s fight against COVID-19, a lesser-known group of men and women work tirelessly at our airports as the first line of defence at Singapore’s air borders. Read more here.
.png)
February 2020
Integrating nature to boost Changi’s dining experience
Changi Airport evolves beyond ensuring an attractive retail mix by introducing fresh concepts for a different dining experience. Find out more in this article.
February 2020
In Pictures: Stepping up the fight at Changi
As the world fights to contain the COVID-19, Changi Airport has enhanced efforts to keep everyone safe. Read on to see how.
January 2020
The rainforest comes to Changi
How do you fit over 60 species of flora and fauna from Asia and South America in a 5-metre long paludarium? Read on to find out.